Survalyzer Professional Analytics for Banks

Know what bank customers want

Our CX solution gives you a 360° view of your customers.
Valid. Data-based. In real time.

Your Benefits

Today, a customer experience that meets expectations across all contact points is the key differentiator in competitive banking.

Professional Analytics for Banks gives you the tools you need to collect and analyze valid data – and then act in the best interests of your customers. You gain new insights from customer conversations. You know the customer needs in online banking better.

High customer loyalty

Increase customer loyalty through listening and the resulting learnings.

Standardised KPI

Achieve comparability of insights for better budget allocation.

New sales potential

Use customer data to grow your business and close more deals.

Why banks often fail to understand their customers’ expectations

Customers do not participate in surveys.
Customer advisors shield their customers.
Compliance prevents modern software solutions.
IT has no interest in CX solutions.
SaaS applications are viewed skeptically.
The company is not committed to customer-centric strategies.

Customer centricity as a benchmark

Get to know your customers' expectations and needs. At both analog and digital touchpoints. Professional Analytics for Banks is trusted by the largest Swiss banks and meets the highest compliance requirements.

From leading banks

rated as trustworthy

Determine your CX maturity level

How is your bank positioned in terms of customer experience? Do you know the customer satisfaction across all contact points? From the initial conversation to the conclusion of the contract? Check your understanding of CX.

Professional Analytics – Features

CX: rethought, made safe

Take your CX strategy to the next level with Survalyzer’s CX software for banks. Data-proof. Field-tested. Comprehensive. The CX solution helps you tailor your products and service to the real-time needs of your customers.

Tested questionnaire

Extensive template library: We work with the leading market research institutes.

Compliance Support

Our experts advise you on issues of IT security as well as legal and corporate compliance.

Validated CX solution

4 of the 5 largest banks are already working with the CX system, increasing customer satisfaction.

``ISO 27001“-certified

Security comes first: We conduct penetration tests annually and have our software certified according to ISO.

Secure connectivity

Connection to your internal source system (ERP, CRM) via secure interfaces. Consulting included.

Convincing reporting

The interactive dashboard offers a wide range of analysis modules and display options for your reporting.

CX consulting required?

Make customer experience the driver of your customer relationships and your product and service offerings. Interested or want advice?

Schedule an appointment in your calendar now.