Know what bank customers want
Our CX solution gives you a 360° view of your customers.
Valid. Data-based. In real time.
Today, a customer experience that meets expectations across all contact points is the key differentiator in competitive banking.
Professional Analytics for Banks gives you the tools you need to collect and analyze valid data – and then act in the best interests of your customers. You gain new insights from customer conversations. You know the customer needs in online banking better.
High customer loyalty
New sales potential
Why banks often fail to understand their customers’ expectations
- Customers do not participate in surveys.
- Customer advisors shield their customers.
- Compliance prevents modern software solutions.
- IT has no interest in CX solutions.
- SaaS applications are viewed skeptically.
- The company is not committed to customer-centric strategies.
Get to know your customers' expectations and needs. At both analog and digital touchpoints. Professional Analytics for Banks is trusted by the largest Swiss banks and meets the highest compliance requirements.
Determine your CX maturity level
How is your bank positioned in terms of customer experience? Do you know the customer satisfaction across all contact points? From the initial conversation to the conclusion of the contract? Check your understanding of CX.
CX: rethought, made safe
Take your CX strategy to the next level with Survalyzer’s CX software for banks. Data-proof. Field-tested. Comprehensive. The CX solution helps you tailor your products and service to the real-time needs of your customers.
Validated CX solution
CX consulting required?
Make customer experience the driver of your customer relationships and your product and service offerings. Interested or want advice?