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Daten. Die Survalyzer Software ermöglicht es,
komplexe Umfragen zu erstellen, und automatisch
auszuwerten. Schnell, intiutiv und effizient

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Your Benefits

Today, a customer experience that meets expectations across all contact points is the key differentiator in competitive banking.

Professional Analytics for Banks gives you the tools you need to collect and analyze valid data – and then act in the best interests of your customers. You gain new insights from customer conversations. You know the customer needs in online banking better.

High customer loyalty
High customer loyalty
Increase customer loyalty through listening and the resulting learnings.
Standardised KPI
Standardised KPI
Achieve comparability of insights for better budget allocation.
New sales potential
New sales potential
Use customer data to grow your business and close more deals.

Why banks often fail to understand their customers’ expectations

  • Customers do not participate in surveys.
  • Customer advisors shield their customers.
  • Compliance prevents modern software solutions.
  • IT has no interest in CX solutions.
  • SaaS applications are viewed skeptically.
  • The company is not committed to customer-centric strategies.
Customer centricity as a benchmark

Get to know your customers' expectations and needs. At both analogand digital touchpoints. Professional Analytics for Banks is trusted by the largest Swiss banks and meets the highest compliance requirements.

From leading banks
rated as trustworthy

Determine your CX maturity level

How is your bank positioned in terms of customer experience? Do you know the customer satisfaction across all contact points? From the initial conversation to the conclusion of the contract? Check your understanding of CX.

Professional Analytics – Features

CX: rethought, made safe

Take your CX strategy to the next level with Survalyzer’s CX software for banks. Data-proof. Field-tested. Comprehensive. The CX solution helps you tailor your products and service to the real-time needs of your customers.

Tested questionnaire
Tested questionnaire
Extensive template library: We work with the leading market research institutes.
Compliance Support
Compliance Support
Our experts advise you on issues of IT security as well as legal and corporate compliance.
Validated CX solution
Validated CX solution
4 of the 5 largest banks are already working with the CX system, increasing customer satisfaction.
``ISO 27001“-certified
``ISO 27001“-certified
Security comes first: We conduct penetration tests annually and have our software certified according to ISO.
Secure connectivity
Secure connectivity
Connection to your internal source system (ERP, CRM) via secure interfaces. Consulting included.
Convincing reporting
Convincing reporting
The interactive dashboard offers a wide range of analysis modules and display options for your reporting.
Particle element

CX consulting required?

Make customer experience the driver of your customer relationships and your product and service offerings. Interested or want advice?

Schedule an appointment in your calendar now.

Christian Hyka

Managing Partner