Survalyzer’s UX Toolbox

Survalyzer’s UX Toolbox
creates value without much
effort

The Survalyzer UX Toolbox enables a valid, reliable and
objective measurement of user perception and helps to better
assess risks and derive improvements.

More credibility

Thanks to the professional collection of clear key figures, you increase the credibility and significance of your work.

Improved communication

KPIs help you to make communication clearer and more transparent and they help internal and external stakeholders to better assess and evaluate the results.

Better chance of success

Measuring KPIs helps you position UX issues and strategic goals more successfully. With the KPIs in mind, you are on your way to effectively manage any project and to increase the chance of project success.

The 3 relevant UX KPIs

SEQ – Single Ease Question

One of the simplest and most recommended metrics is the Single Ease Question (SEQ). After completing a task, the respondent is asked the question “How easy was that?”. To answer, the respondent sees a scale of 1 to 7, labelled “very difficult” on the left and “very easy” on the right.

NPS – Net Promoter Score

NPS is by far the most commonly used metric in all business. It illustrates customer loyalty towards brands or products but is also common for websites or apps. To determine the NPS, the respondents are asked the question: “How likely are you recommending our service/product/company to others?” To answer, the respondent sees a scale from 0 to 10, labelled “very unlikely” on the left and “very likely” on the right. Whoever answers with a 9 or 10 is called a Promoter. Those who answer with a 7 or 8 are Passives and those with a score of 6 or less are Detractors.

System Usability Scale (SUS)

The System Usability Scale (SUS) provides a quick and reliable tool for measuring the usability. It consists of a 10-item questionnaire with five response options; from “strongly agree” to “strongly disagree”. For scoring, the answers add up to a possible 100, which means a system with optimal usability would have a SUS score of 100. If it reaches 68, it is considered “good”.

With the Survalyzer UX KPIs you have powerful tools at your disposal to measure user perception successfully.

How does the UX Toolbox work?

Select a template
Select the template that suits your purpose. If you would like to create your own and sophisticated surveys, then you can set up a free trial account at any time or contact us.

Configure the template
You have the option to add your own introduction or welcome text and additional questions to the selected template.

Conduct your survey
After configuration, you can publish the survey. You will then receive a link for the survey which you can send directly to your respondents.

Evaluate data
Finally, you will receive an informative report with the results. The data collected from the participants is summarized in a visually appealing and interpretable way.

Our customers about us

"Survalyzer is a great partner for market research institutes that want to develop future-oriented digital feedback products for their clients. Thanks to the agile collaboration with Survalyzer, LINK was able to develop an industry solution for the tenant survey sector in Switzerland and constantly expand it over the years."

Inna Becher

Head of Real Estate & Industries at LINK

"A very well thought through survey platform that provides all the necessary functions and features for simple surveys up to complex cases with backend integration."

Bernhard Metzger

Head of Client Analytics at Zürcher Kantonalbank

"Survalyzer offers a lot of possibilities for all kinds of questionnaires. The support and service from Survalyzer is great. Whenever we needed them for functional or technical support, they were always there for us."

Jos Lim

ICT, contracts & Recordmanagement of the Inspectorate of Education (NL)

"We have been using the Survalyzer software for 10 years and have never regretted it. The software is continuously adding new innovative features, and customer orientation is a top priority. Therefore, I can only recommend Survalyzer."

Bodo Drieschner

Head of Market Research at HypoVereinsbank

With support of the intuitive interface and the 'what you see is what you get' principle, Survalyzer enables us to quickly conduct professional surveys without having to waive customization to our individual company needs. Thanks to the workspace logic, even a clear separation of individual workspaces is no problem. Clear strength: flexibility and continuous tool improvement.

Jennifer Klein

Research Consultant at Deutsche Post DHL Group

"We use Survalyzer for different types of internal and external surveys. We especially appreciate that the software on the one hand offers the possibility to implement complex surveys and on the other is easy to use for people with little prior knowledge in programming and designing questionnaires."