Client Case Study

Making Better Decisions with Smart Surveys

Apr 3, 2025
Feedback Management
Market Research
Alexander Schäfer
Senior Research Manager, Fraport

What we covered

✈️ Why Fraport needed a new survey solution

Learn why Fraport replaced its outdated survey tool to strengthen customer centricity, accelerate feedback analysis, and simplify internal collaboration.

⚙️ A structured selection and implementation process

Discover how Fraport selected Survalyzer through a formal tender process and successfully introduced the platform between September and November 2023.

📈 Measurable results from the start

See how Fraport conducted 70% more surveys while reducing the workload for employees by 30%.

🎯 Versatile survey use cases

Explore how Fraport uses Survalyzer for global employee surveys, parking feedback, crew shop image studies, health management, and internal satisfaction.

📊 Flexible data collection and reporting

Learn how QR code invitations, API integrations, and dedicated dashboards help teams collect, analyze, and share feedback efficiently.

🤖 AI-powered analysis of open feedback

See how AI transforms open-text responses into actionable insights through sentiment analysis, topic categorization, anonymization, translation, and keyword analysis.